Delivery

What it costs

Delivery within the United Kingdom is charged once on the order rather than on each garment, and what it comes to depends on how large the parcel is. One jilbab or two is £4.95. Three up to ten is £9.75. Eleven up to twenty is £13.95, and twenty is the most one order will take.

Those steps are Royal Mail's rather than ours. One jilbab is about six hundred grams, and Royal Mail charges one price for a small parcel anywhere between nothing and two kilos, so a second one costs us nothing more to send and it would be strange to charge you for it. A third takes the parcel past what a small one will hold and into the next size up, and enough of them takes it past that one too. Each step costs us more to post, so each step costs a little more here, and we have kept the difference small. For more than twenty, write to us and we will work it out by hand rather than guess at it.

You see it before you are asked to pay, not after. A cost that only appears at the last screen is not a cost you agreed to, which is why this site will decline an order outright rather than take money on a postage figure nobody has set.

How long it takes

There is a shelf, and it does not hold everything. Finished garments are kept in every cloth at the lengths most people ask for, and if yours is one of them it goes out as it is. A length outside that set is cut for you first — in the cloth you chose, by one person, in Birmingham — and then it goes out.

The lengths kept finished are 54, 56 and 58 inches, in every cloth. Everything else — 52, 60 and 62, and every one of the children's lengths — is cut once you have ordered it.

Either way, your parcel leaves here two to four working days after we accept the order. Cutting a length is a day's work rather than a wait of weeks, so being on the shelf does not put you ahead of anybody — one honest number is better than two that only sound precise.

The Consumer Rights Act 2015 says that where no other time has been agreed, goods have to be delivered without undue delay and in any event within thirty days of the day the contract is made. That is a backstop and not our promise. Where a piece needs longer than thirty days, we will agree the time with you before you order rather than let a legal default stand in for a promise we have not made.

Who carries it, and whose risk it is

Royal Mail carries it, on a Tracked 48 service. Tracked rather than plain second class because of the paragraph under this one: the parcel is at our risk the whole way, so if it goes astray it is ours to put right, and tracking is the difference between knowing where it went and guessing.

Until the parcel is in your hands, or in the hands of someone you asked to take it for you, it is at our risk. If it goes missing or is damaged on the way, that is ours to put right and not yours to chase. The one exception is a carrier you commissioned yourself who was not one we offered — then it is your risk from the moment we hand the parcel over.

Outside the United Kingdom

We post worldwide, but not through this checkout, which takes United Kingdom addresses only. Royal Mail prices overseas post by zone and the zones move, so rather than keep a rate card that would be wrong more often than it was used, we quote each one on the day. Write to info@sagheerah.co.uk from anywhere else and we will tell you what the postage comes to before you have paid anything.

Import duty, tax, and whatever the carrier adds for handling them, are yours to pay and not ours. They are charged by the country the parcel arrives in, we have no way of telling you in advance what they will come to, and a parcel is usually not released until they are paid. Nothing you pay us covers any of it. We would rather you heard that here than at your own door.

If a cloth is not there

Cloth is bought by the roll and a roll yields a handful of garments, so the shelf does empty. What does not happen is a colour going for good: it is dyed to order, so an empty shelf means waiting for the next run of it rather than losing the colour altogether.

If your order lands there, we will tell you rather than let it sit quietly. You can wait for the cloth or cancel and have all of your money back, whichever suits you better. We will not put a date on the wait unless we have been given one, and we will not send you a different colour and hope you take it.

The floor under all of that does not move: if we cannot make what you ordered, you get all of your money back, and you do not have to ask twice.